Privacy Policy
Last updated: 30 September 2026
ACE Home (“we”, “us”, “our”) is a division of Ayres Capital Enterprises LTD., a company incorporated in Ontario, Canada. This policy explains what personal information we collect through acehome.co, how we use it, and the choices you have.
We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Who is responsible for your information
The organization responsible for your personal information is Ayres Capital Enterprises LTD. (operating as ACE Home), 10 Sonora Terrace, Scarborough, Ontario M1N 1H8, Canada. Privacy contact: contact@acehome.co.
2. Information we collect
When you book a consultation
The booking form asks for your name and email address, and optionally your phone number, the area your property is in, the service you are interested in, and a message. With the request we also record the page you came from and any campaign tags in the link you followed.
When you email us
We keep the messages you send to contact@acehome.co and our replies.
When you visit the site
- Our web host keeps standard server logs: IP address, browser type, the pages requested and the time of each request.
- Our analytics counts page views and the booking buttons you click, without cookies and without identifying you (see section 5).
We do not sell products through this site, take payments here, run accounts, or send a newsletter.
3. How we use your information
- To reply to your request, arrange your Home Health Assessment and prepare a quote.
- To provide the services you engage us for, and to keep records of that work.
- To understand, in aggregate, how the site is used.
- To keep the site secure and to meet legal, accounting and record-keeping obligations.
We use your details to reply to your enquiry and to deliver work you ask for. We do not add you to a mailing list. If we ever want to send you marketing email, we will ask for your express consent first, as Canada’s Anti-Spam Legislation (CASL) requires.
4. Service providers
We share personal information only with the providers we need to run the site and reply to you. We do not sell your personal information.
| Purpose | Provider | What they handle |
|---|---|---|
| Booking requests | Maestro, by Player Piano AI | Stores your request in our customer records and sends us a notification email |
| Notification email | Amazon Web Services (Amazon SES) | Delivers the notification of your request to us |
| Website hosting and email | GoDaddy | Site files, server logs, our contact@acehome.co mailbox, and a copy of your request if the booking system is unavailable |
| Analytics | Umami, run on our own server | Page views and button clicks, without cookies |
| Fonts | Google Fonts | Your IP address, when your browser downloads the site’s typefaces |
We may also disclose information where required by law.
5. Cookies and analytics
This site does not set cookies. Our analytics (Umami) is cookieless: it does not track you across other websites and gives us only aggregate statistics. For that reason there is no cookie banner; this section is our disclosure.
6. How long we keep your information
- Booking requests and emails: kept while we handle your request and for a reasonable follow-up period, and for as long as you are a client.
- Records of work we do for you: kept as required for accounting and tax purposes.
- Analytics: kept in aggregate, non-identifying form.
When information is no longer needed, we delete or anonymize it. You can ask us to delete your request at any time.
7. Where your information is processed
Some of our providers store or process data outside Canada, including in the United States, where it may be subject to local laws and accessible to local authorities. We take reasonable steps to ensure comparable protection.
8. Your rights under PIPEDA
You have the right to access, correct, and withdraw consent for your personal information, and to ask questions about our practices. To exercise these rights, email contact@acehome.co. We respond within the timeframes required by PIPEDA (generally within 30 days) and may verify your identity first. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada.
9. Security
We take reasonable measures to protect personal information, including HTTPS encryption and access controls on our accounts. No method is completely secure, but we work to protect your information appropriately.
10. Children’s privacy
Our site is intended for adults and is not directed at children. We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child has provided us with information, contact contact@acehome.co and we will delete it.
11. Links to other websites
Our site may link to third-party websites. We are not responsible for their privacy practices or content.
12. Changes to this policy
We may update this policy from time to time. The date above shows when it was last revised, and changes are posted on this page.
13. Contact us
ACE Home, a division of Ayres Capital Enterprises LTD.
Toronto, Ontario, Canada
Email: contact@acehome.co